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About Us My name is Thad Baker, and I am your expert computer repair guy. As the owner of Baker Computer Consulting, LLC, my mission is to provide excep- tional service to every customer. I am an experienced computer technician with a home office in Eaton Rapids, MI, and have been fixing computers since 1996. Advanced and novice users alike will find value in the services I offer, and all of your questions will be answered quickly and cheerfully. I know that there is no better advertising than a happy customer, and I look forward to adding you to my list of satisfied clients! Payment Policy Payments are accepted in the following forms: cash, visa, mastercard, amer- ican express or discovery. Payment for all services by Baker Computer Consulting, LLC, are due imme- diately upon completion of the work as determined by Baker Computer Consulting, LLC. Any payment that is not received within 14 days of comple- tion of the work will incur a $25 processing charge. All finance charges shall accrue from the date of completion of the work. No-Charge Guarantee If we cannot help you to resolve your computer problem online or by tele- phone, your credit card will not be charged. Terms and Liability Baker Computer Consulting, LLC will not be held liable for lost data or any damage resulting from a support session. We cannot be held responsible for a computer in a previously unknown condition. Such a computer could be in a condition of imminent failure and, as such, could fail during a sup- port session and appear to have been caused by the support session. Although our support technicians take precautions, there is always a risk, however small, of accidental data loss. By purchasing support from Baker Computer Consulting, LLC, you agree to all the terms of service herein and assume all risks. Also, Baker Computer Consulting, LLC will NOT be held responsible for any damages caused by the services of any third-party ser- vice providers recommended by us or not. Baker Computer Consulting, LLC support only cover computer problems that can be fixed in shop or remotely. Some computer problems cannot be fixed online or by telephone. The support service does NOT cover the cost of replacement parts, software, labor, or services from third-party service providers. Availability Baker Computer Consulting, LLC cannot guarantee the availability of ser- vice since we have no control of the internet, power grid, hosting servers, etc. If for some unforeseen reason beyond our control we cannot provide support at your scheduled appointment time, we will contact you by phone and make arrangements to reschedule. Privacy Baker Computer Consulting, LLC greatly values your privacy. Any informa- tion we collect from our customers is solely for our own internal use and we do not give/sell this information to any third party except for information securely transmitted to an outside credit card processing company so that we may accept credit cards for purchases. Credit card information is 128bit SSL encrypted and not viewable by any- one. Baker Computer Consulting, LLC cannot view or otherwise access your credit card number. Credit Card Security We know customers are concerned about credit card security. We use one of the world’s largest funds transfer agencies Square. If you choose to use Square, your personal credit card information will not be given to Baker Computer Consulting, LLC. Acceptance of Policy By using Baker Computer Consulting, LLC, you signify your acceptance of this Policy Statement. If you do not agree or are not comfortable with any policy described in this Privacy Statement, your only remedy is to discon- tinue use of Baker Computer Consulting, LLC. We reserve the right to modify this Policy Statement at any time. Your continued use of any portion of Baker Computer Consulting, LLC, following notification or posting of such changes, will constitute your acceptance of those changes. If you have questions or concerns about our specific policies, please contact us through our contact us page. Notification and Changes If we change our Policy Statement, we will post those changes on this page so our users are aware of the information. Users should check this policy frequently to keep abreast of any changes. Updated: 08-14-15